Jonathan M. Tucker

7000 Laurel Boat Lane, Canal Winchester, OH 43110, (614) 893-4126

E-mail: Jaytee3084@hotmail.com 

 

Objective

Pursue a challenging career that will offer an opportunity for professional growth and advancement in the Telecommunication Industry that supports the Company’s mission.

 

EDUCATION

Business Management, 1996 • Ohio Valley College, Parkersburg, WV

 

CORE COMPETENCIES

Team Leader, Excellent Communication Skills, Detail Oriented,

Research and Investigation, Testing, Resolution Specialist, Circuit

Knowledge, Data Communication

 

PROFESSIONAL EXPERIENCE

 

Provisioning Technician 2 09/2013-Present

Century Link - Dublin, OH

· Coordinate and facilitate installation of complex orders from TDM voice, 8XX to DS3 transport.

· Works on installation and/or maintenance assignments on network transport and switch.

· Coordinate with field operations and sales as needed to facilitate delivery.

· Coordinate with appropriate departments to verify customer requirements, testing, and installation.

· Partner with sales engineers, product and engineering to resolve newly identified solutions for customer applications.

· Makes recommendations and work with others to identify provisioning options and if needed facilities are available.

· Responsible for technical troubleshooting and programming network elements in support of service activation.

 

Letter Carrier 04/2008 – 01/2012

United State Postal Services – Columbus, OH

· Multiple routes.

· Provides additional sorting and delivery support when coworkers are ill.

 

Provisioner, 03/2007 – 03/2008

Qwest Communications - Dublin, OH

· Supported global sales team by insuring the timely installation of DSO, DS 1 and DS3

circuits.

· Installed and re-groomed broadband and narrowband circuits on the

Qwest Network.

· Managed high volume disconnects request in support of network clean up.

· Transmitted ASR’s and escalated FOC dates to ensure the compliance with Service Level Agreements.

 

Network Provisioning Engineer 10/2002 – 01/2007

UUNET, WorldCom Company - Hilliard, OH

Design and managed the firm’s telecommunication infrastructure providing MCI with a competitive edge in the technology arena. Execute large-scale projects based on internal lines of business partner requirements, making Network Provisioning the partner of choice for the company.

· Ensured network optimization by fulfilling a multitude of diversity requirements.

· Collaborated MCI supplier management to provide cost-analysis based upon transport

requirements and contractual obligations.

 

Network Provisioning Engineer II 02/2000 – 09/2002

UUNET, WorldCom Company -Hilliard, OH

· Designated as team technical expert for MCI network circuit design system.

· Influence the development of department cross training that improved communications

among diverse internal partners.

 

Community & Civic Involvement

Foster Parent Franklin County 02/1998-current

OHSAA Referee 05/2006-current

CWJRD Football and Basketball 04/2005-11/2009

Ohio Varsity AAU Basketball Coach 03/2009-04/2011

REFERENCES UPON REQUEST